Frequently Asked Questions

Frequently Asked Questions (FAQs)

1. What is Swaaraa?

Swaaraa is a premium saree and ethnic wear brand owned and operated by Swaaraa (Private) Limited, offering elegant designs that blend traditional craftsmanship with modern style.

2. Do you have a physical store?

Currently, Swaaraa operates primarily as an online business. This allows us to serve customers across Sri Lanka conveniently and efficiently.

3. How can I place an order?

You can place an order directly through our website by selecting your preferred product, adding it to the cart, and completing the checkout process.

4. What payment methods do you accept?

We accept the following payment methods: Credit Cards—Soon, Debit Cards—Soon, Cash on Delivery, Koko—Soon, MintPay—Soon

Additional secure online payment options may be available at checkout.

5. Are the product colors the same as shown on the website?

We make every effort to display accurate product colors. However, slight variations may occur due to screen settings, lighting conditions, and the nature of handcrafted products.

6. How long does delivery take?

Delivery times vary depending on your location. Estimated delivery details will be shared once your order is confirmed.

7. Do you offer Cash on Delivery?

Cash on Delivery availability depends on your location and the courier service. Please check available options during checkout.

8. Can I return or exchange a product?

Yes. Returns or exchanges are accepted if the product is unused, unwashed, and in its original condition. Certain items such as sale or customized products may not be eligible.

9. How do I request a return or exchange?

Please contact our customer support team with your order number and reason for return within the specified return period.

10. Is my payment information secure?

Yes. We do not store your card details. All payments are processed securely through trusted third-party payment gateways.

11. Will I receive an order confirmation?

Yes. Once your order is successfully placed, you will receive an order confirmation via email or SMS.

12. Do you ship across Sri Lanka?

Yes, we currently deliver across Sri Lanka. International shipping options will be announced in the future.

13. How can I contact customer support?

You can contact us via:

14. Can I cancel my order?

Order cancellations are only possible before dispatch. Once an order has been shipped, cancellations may not be accepted.

15. How often do you update your collections?

We regularly introduce new designs and collections. Follow us on our social media channels to stay updated.